JOSEPH A. (J.A.) ARROYO

13326 E. 33rd Place

Tulsa, OK 74134

Home 918-627-9517

Web http://www.arroyofamily.net

jarroyo@arroyofamily.net

Information Technology

Summary

IT specialist with more than 7 years of experience, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life cycle. Background includes international and domestic experience in a leadership role.

Management professional with more than 7 years of information technology (IT) experience, including coordination, direction, and management oversight of practice consulting engagements, as well as sales and marketing of consulting services and solutions. Emphasis on providing direction and technical leadership for the planning, management, and implementation of infrastructure solutions for mission-critical environments.

Major Accomplishments

Experimented with new technologies and routines to increase efficiency and reduce processing time.

Conducted surveys of operations to assess needs and identify high priority improvements.

Implemented firm's first-ever disaster recovery plan to ensure minimal productivity loss.

Outsourced PC/LAN support and improved the global communications infrastructure.

Participated in pricing and contract negotiations that resulted in a substantially higher profit margin.

Directed in-house technical staff to meet project deadlines and goals.

Designed and implemented Distance Learning technologies (videoconferencing and presentation technologies) into K-12 and Higher Education classrooms, adult training, telecommunications.

Education and In-House Training

Supervision

Client Needs Assessment

Contract/Vendor Negotiations

Skills

Business Development

Recruiting and Hiring Personnel

Web Site Design

Conducting Training Programs

Computer/Network Security

IT/Web Content

Documentation and Reporting

Network Architecture

Course Design and Delivery

Education and In-House Training

Technical Instruction

Grant Writing

Marketing Strategy

Public Relations

Exchange 2000

Windows 2000 Server

Windows 2000 Professional

Microsoft Active Directory

Windows NT Server/Workstation

Accord MCU

FVC CUSeeMe Conference Server

Atrium VC Contact/Presenter

Polycom Viewstation

Macromedia Dreamweaver/Fireworks/Flash

Training

Microsoft, Microsoft Certified Professional

BICSI, Telecommunications Installer

BAY Networks, HUB Certification

Bay Networks, Router Certification

Bay Networks, Network Management Certification

3 Com, Network Management

3 Com/3 Star, Router Certification

Cisco, CCNA

ACCORD Networks, Multipoint VideoConference Unit Certification

Professional Highlights

Owner/Self Employed

2003 to Present

Faithfully Raine & Shine

Tulsa, OK

Planned and organized numerous programs.
Coordinated fundraising activities and wrote grant proposals.
Managed all public relations activities for nonprofit organization.
Supervised the development of the company's Web site.
Planned and attended trade shows.

Prepared print material, press releases, brochures, and company profile books, which increased web site visits by 200%.

Managed all trade shows, special events, and seminars.

Arranged for public appearances including national talk show interviews

Network Administrator

2000 to 2003

VCCR, Inc.

Livonia, MI/Tulsa, OK

Managed technical infrastructure operation and development for 2 companies, VCCR, Inc (20 people and 3 locations), and Laurel Manor (10 endpoints, 1 location).
Directed technical staff to provide quality desktop support, reliable remote access, regular data backup, and robust networked resources.
Reviewed technology infrastructure for customers to assist sales in proposing enhancements, managing implementation projects, and assessing results.
Negotiated sales contracts and cultivated business relations with major accounts such as MiCTA, OneNet, MoreNet, Oklahoma Board of Regents for Higher Education among others.

Performed regular backup, maintenance, and archival of user data, successfully completing all projects on time and under budget.

Trained users on shared server resources.

Designed and constructed a wide-area network connecting satellite offices to corporate headquarters.

Configured routers, firewalls, domain name services, e-mail, Web, and ftp services.

Oversaw setup of servers and desktop workstations.

Managed local area network, servers, and communications connections to remote locations.

Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures.

2001 - 2003 - Network Administrator

2000 - 2001 - e-Commerce Engineer

Strategic Sales Engineer

1997 to 2000

Clover Technologies, Inc.

Tulsa, OK

Negotiated sales contracts and cultivated business relations with major accounts such as MiCTA, OneNet, MoreNet, Oklahoma Board of Regents for Higher Education among others.

Negotiated and assessed bid packages for unit rates and bid qualifications.

Implemented voice mail and e-mail systems to increase sales productivity.

Planned and attended trade shows.

1999 - 2000 - Strategic Sales Engineer

1998 - 1999 - Systems Engineer

1997 - 1998 - Installer

Installed all routers and hubs; updated and installed cabling for new network.

Created Web pages, online forms, and interactive tools for Intranet use.

Developed copy for Web site and uploaded changes and updates to ISP.

Selected for Merrill Lynch Y2K compliance team

Trainer/Scriptwriter

1996 to 1997

ViaGrafix, Inc.

Pryor, OK

After assignment of a new computer program, would learn the program and write the video script for a computer training video. This includes writing audio for actors to read over computer graphic video shots, actions for computer graphic video, and on screen talent shots for actors to perform.

Proven performance in written and oral communications.

Produced and revised technical documentation.

Wrote, edited, and created computer-based training software.

Experienced trainer, writer, and presenter with proven ability to clearly illustrate difficult to understand subjects.

Director of Media Operations

1992 to 1993

BIOS, Inc.

Sapulpa, OK

Qualified Mental Retardation Professional, director, established Supported Employment program at BIOS, provided case coordination and management, authored and oversaw individualized training programs.  Public relations, liaison with local news sources, editor and writer of articles for BIOS newsletter, edit, design, and write BIOS public relations publication, training.

Provided assistance with supported employment for adult clients.

Set up promotional events through radio and newspaper media to increase awareness of the Bios program.

Managed the design and development of Supported Employment Program.

Managed day-to-day operations for Supported Employment Program, including training of personnel, hiring, and, if necessary, firing.

Interviewed and evaluated job applicants.

Performed network integration and system tests, supporting swift and positive resolutions.

Prepared presentation plans and materials, setting clear expectations and deliverables.

Education

B.A., History/Spanish, Minor: Psychology

1986

Regis University

Denver, CO

GPA: 3.353, Major GPA: 4.0. Bachelor's of Arts degree with majors in History and Spanish.
Awarded Rev. Stansill Award for Excellence in Historical Studies.
Course Emphasis: Independent Study in United States Diplomatic History.
Course Emphasis: Immersion Studies in Mexico toward Spanish Major through St. Thomas Seminary in Denver, CO.

A.A., Philosophy

1981

St. Gregory's University

Shawnee, OK

GPA: 3.3, Major GPA: 3.3. Who's Who Among College Graduates.
St. Vincent DePaul Scholarship.

Masters, Education

2006

Jones International University

Englewood, CO

M.Ed in Educational Leadership and Administration