8501 Easton Lane
Fort Worth, Texas 76120

Hanz Da Silva
Objective

To learn as much as possible about the IT/IS Industry, while providing my employer with innovative ideas and methods with which to increase productivity and technological level to secure an advantage with competitors in the same market.

Experience

2006–2005 Volt Technical Services Fort Worth, Texas

Customer Support Agent

  1. Incoming support phones calls covering all issues including, but not limited to application use, network connectivity, printing, and hardware failures on Windows 2K/XP Workstations and *nix Terminals.
  2. Incoming support calls covering issues of outages and account/printer administration on IBM AIX/AS400/3270, VMS, HP-UX, and Windows Active Directory-based Server systems.
  3. Incoming support calls covering VPN connectivity via dial-up/broadband, user id administration, and end user training issues.

2005–2005 Galaxy Systems Dallas, Texas

System Support Technician

  1. Maintain, upgrade, implement, and support network LAN/WAN connectivity, backup solutions, desktops/workstations, servers, security systems, and any other equipment as required by Galaxy Systems for clients.
  2. Install, support, and debug Windows 9x/ME/NT/2000/XP, Windows 2000/2003 Server/Small Business Server, MS Office, Outlook/Outlook Express Email Clients and Exchange Server 2000/2003 as required by Galaxy Systems for clients

2005–2003 MicroMold Plastics, Inc. Fort Worth, Texas

System/Network Administrator

  1. Administer small network of client computers running Windows 9x/XP and servers running Windows 2003 Standard.
  2. Install, support, and debug MS Office and Lotus SmartSuite Applications, Internet Explorer, Outlook/Outlook Express Email Clients, Shipping/Receiving, and Accounting Software.
  3. Maintain and support existing 10/100Base-T TCP/IP Based Ethernet Network, WAN/MAN connections, and Remote Access Services.
  4. Implement, maintain, and upgrade corporate printing solutions.
  5. Assist with setup, installation, and programming of PLC Controller and Software.

2004–2002 South Texas Blood & Tissue San Antonio, Texas

Support Specialist II

  1. Install, upgrade, and support over 400 Windows 9x/ME/NT/2000/XP clients.
  2. Monitor approximately 20 servers running Windows 98/NT/2000/2003.
  3. Assist with various client software rollouts.
  4. Maintain and support existing 10/100Base-T TCP/IP Based Ethernet Network, WAN/MAN connections, and Remote Access Services.
  5. Implement, maintain, and upgrade corporate printing solutions.
  6. Maintain corporate network backup solution.
  7. Participated in the preparing and the moving of company staff to new areas after additional building space was completed.

2001–1997 North Texas Industrial Supply Fort Worth, Texas

Systems/Network Administrator

  1. Administered small network of clients running Windows 9x/NT amd servers running Windows NT.
  2. Administered ISP Hosted Email Acounts and Web Site.
  3. Assisted with website maintenance and migration to IIS with Front Page Extensions.
  4. Maintained, upgraded, and supported existing 10/100Base-T TCP/IP Based Ethernet Network and Dial-Up WAN Connections.
  5. Migrated to and supported xDSL WAN Connection.
  6. Installed, supported, and debugged MS Office and Lotus SmartSuite Applications, Netscape Navigator, Internet Explorer, Outlook/Outlook Express, MS-DOS, Windows 9.x/NT.
  7. Implemented, maintained, and upgraded corporate printing solutions.
  8. Proposed, implemented, maintained, and upgraded Norton Antivirus Coporate Edition as Corporate Antivirus Solution.
  9. Proposed and implemented corporate network backup solution.
  10. Assisted with setup, installation, and programming of PLC Controller Software and EAD Software.

2001–1997 Spectra Technologies Grand Prairie, TX

Systems/Network Administrator

  1. Administered network of more than 60 peers running Windows for Workgroups 3.x, Windows 9x/NT/2000 and servers running Windows NT/2000.
  2. Administered ISP Hosted Email Acounts and Web Site.
  3. Assisted with website maintenance and migration to IIS with Front Page Extension.
  4. Provided support, development, and debugging for in-house applications.
  5. Installed and supported MS Office Applications, Netscape Navigator, Internet Explorer, Outlook/Outlook Express, Eudora Pro 3.x/4.x/5.x, Solidworks, McAfee/Norton Antivirus Software, Vantage Accounting Software, Progress Database, Sharkware, Symantec SQL, MS-DOS, Windows 3.x/9.x/NT/2000.
  6. Maintained, upgraded, and supported existing 10/100Base-T TCP/IP Based Ethernet Network and Dial-Up WAN connections
  7. Setup, maintained, upgraded, and supported migration of Dial-Up WAN connections to ISDN and then IDSL.
  8. Implemented, maintained, and upgraded corporate printing solutions
  9. Created, implemented, and verified all aspects of corporate network backup solution

1996–1997 National TechTeam Dallas, TX

Help Desk Support Technician

  1. Supported Personal Computers operating DOS 6.22/7.0, Windows 3.1/95 for one of the largest companies in the Home Computer market.
  2. Trained on the operation and the troubleshooting procedures for various pieces of software - including, but not limited to - DOS 6.22/7.0, Windows 3.1/95, and Microsoft Works.
  3. Trained on troubleshooting and diagnosing component failure on various hardware components in Home Personal Computers.

2005–2005 Volt Technical Services Fort Worth, Texas

Customer Support Agent

  1. Incoming support phones calls covering all issues including, but not limited to application use, network connectivity, printing, and hardware failures on Windows 2K/XP Workstations and *nix Terminals.
  2. Incoming support calls covering issues of outages and account/printer administration on IBM AIX/AS400/3270, VMS, HP-UX, and Windows Active Directory-based Server systems.
  3. Incoming support calls covering VPN connectivity via dial-up/broadband, user id administration, and end user training issues.

Inside/Pre-Sales Help Desk Support Technician

  1. Supported four different Internet Sites containing up-to-date sales information for Distributors, Dealer Authorized Resellers, Value Added Resellers, Internal and External Sales Representatives for one the world's largest manufacturers of UNIX based servers and workstations.
  2. First and second level support for Windows 3.x/95/NT based sales configuration software for Distributors, Dealer Authorized Resellers, Value Added Resellers, Internal and External Sales Representatives.
  3. Supported the recertification of Distributors, Dealer Authorized Resellers, and Internal Sales Representatives.
  4. Trained on setup, components, device conflicts, software licensing, and configuration of UNIX and Windows NT based business servers and internet servers.
  5. Trained on setup, components, device conflicts, software licensing, and configuration of UNIX, Windows NT, and X Window based business workstations.
  6. Began development of database for tracking calls and issues with the recertification program for Distributors, Dealer Authorized Resellers, and Sales Representative.

1992–1992 Mountain View Community College Dallas, TX

Media Distribution

  1. Tracked media equipment distribution throughout the college.
  2. Delivered various media equipment to respective recipients for use.
  3. Organized the media equipment for easier retrieval from various storage facilities placed throughout the college.
  4. Delivered, retrieved, and catalogued the master copies of media.
  5. Assisted in repair of equipment when possible.
Education

2001–1994 University of Texas - Arlington Arlington, TX

  1. Electrical Engineering - Major
  2. Computer Science Engineering - Minor
  3. Member of the UT-Arlington Formula Society of Automotive Engineering
  4. Member of the Society of Professional Hispanic Engineers (SPHE)
  5. Three semesters of intermediate Portuguese
  6. Core curriculum of courses

1994–1992 Mountain View Community College Dallas, TX

  1. Electrical Engineering - Major
  2. Computer Science Engineering - Minor
  3. Member of the Mexican - American Student Organization (MASO)
  4. One semester of AutoCAD instruction
  5. Core curriculum of courses

1992–1988 MacArthur High School Irving, TX

  1. Two years of Computer Science courses
  2. Two years of Spanish - intermediate
  3. One year of Mechanical Drafting and Design with AutoCAD Exposure
  4. Four years of marching band and concert band
  5. Member of the Chess Club
  6. Core curriculum of courses
Interests

Computers, Operating Systems, automobiles, new technologies, science, astronomy, travel, different cultures, cuisines, people, and languages.

About Myself

I have taken several tests offered by the UT - Arlington, i.e. Myers-Briggs, Strong Interest, etc., indicating I have a high aptitude for mechanics, computers, and electronics. I was one of approximately fourteen students in my high school's first computer science course offering PASCAL and C. That course led me to study Turbo C/C++, PASCAL, and Standard C extensively. I have a great desire for knowledge. I learn tasks quickly and I am constantly trying to think of new ways to improve myself and become more efficient. I am open to new ideas and welcome them as possibilities for improvement.