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8501 Easton Lane #415
Fort Worth, Texas 76120
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Objective
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To learn as much as possible about the IT/IS Industry, while providing my employer with innovative ideas and methods with which to increase productivity and technological level to secure an advantage with competitors in the same market.
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Experience
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| 2006–2005 |
Volt Technical Services |
Fort Worth, Texas |
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Incoming support phones calls covering all issues including, but not limited to application use, network connectivity, printing, and hardware failures on Windows 2K/XP Workstations and *nix Terminals. |
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Incoming support calls covering issues of outages and account/printer administration on IBM AIX/AS400/3270, VMS, HP-UX, and Windows Active Directory-based Server systems. |
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Incoming support calls covering VPN connectivity via dial-up/broadband, user id administration, and end user training issues. |
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| 2005–2005 |
Galaxy Systems, Inc. |
Dallas, Texas |
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System Support Technician |
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Maintain, upgrade, implement, and support network LAN/WAN connectivity, backup solutions, desktops/workstations, servers, security systems, and any other equipment as required by Galaxy Systems for clients. |
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Install, support, and debug Windows 9x/ME/NT/2000/XP, Windows 2000/2003 Server/Small Business Server, MS Office, Outlook/Outlook Express Email Clients and Exchange Server 2000/2003 as required by Galaxy Systems for clients |
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| 2005–2003 |
MicroMold Plastics, Inc. |
Fort Worth, Texas |
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System/Network Administrator |
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Administer small network of client computers running Windows 9x/XP and servers running Windows 2003 Standard. |
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Install, support, and debug MS Office and Lotus SmartSuite Applications, Internet Explorer, Outlook/Outlook Express Email Clients, Shipping/Receiving, and Accounting Software. |
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Maintain and support existing 10/100Base-T TCP/IP Based Ethernet Network, WAN/MAN connections, and Remote Access Services. |
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Implement, maintain, and upgrade corporate printing solutions. |
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Assist with setup, installation, and programming of PLC Controller and Software. |
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| 2004–2002 |
South Texas Blood & Tissue |
San Antonio, Texas |
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Install, upgrade, and support over 400 Windows 9x/ME/NT/2000/XP clients. |
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Monitor approximately 20 servers running Windows 98/NT/2000/2003. |
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Assist with various client software rollouts. |
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Maintain and support existing 10/100Base-T TCP/IP Based Ethernet Network, WAN/MAN connections, and Remote Access Services. |
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Implement, maintain, and upgrade corporate printing solutions. |
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Maintain corporate network backup solution. |
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Participated in the preparing and the moving of company staff to new areas after additional building space was completed. |
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| 2001–1997 |
North Texas Industrial Supply |
Fort Worth, Texas |
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Systems/Network Administrator |
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Administered small network of clients running Windows 9x/NT amd servers running Windows NT. |
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Administered ISP Hosted Email Acounts and Web Site. |
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Assisted with website maintenance and migration to IIS with Front Page Extensions. |
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Maintained, upgraded, and supported existing 10/100Base-T TCP/IP Based Ethernet Network and Dial-Up WAN Connections. |
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Migrated to and supported xDSL WAN Connection. |
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Installed, supported, and debugged MS Office and Lotus SmartSuite Applications, Netscape Navigator, Internet Explorer, Outlook/Outlook Express, MS-DOS, Windows 9.x/NT. |
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Implemented, maintained, and upgraded corporate printing solutions. |
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Proposed, implemented, maintained, and upgraded Norton Antivirus Coporate Edition as Corporate Antivirus Solution. |
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Proposed and implemented corporate network backup solution. |
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Assisted with setup, installation, and programming of PLC Controller Software and EAD Software. |
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| 2001–1997 |
Spectra Technologies |
Grand Prairie, Texas |
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Systems/Network Administrator |
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Administered network of more than 60 peers running Windows for Workgroups 3.x, Windows 9x/NT/2000 and servers running Windows NT/2000. |
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Administered ISP Hosted Email Acounts and Web Site. |
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Assisted with website maintenance and migration to IIS with Front Page Extensions. |
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Provided support, development, and debugging for in-house applications. |
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Installed and supported MS Office Applications, Netscape Navigator, Internet Explorer, Outlook/Outlook Express, Eudora Pro 3.x/4.x/5.x, Solidworks, McAfee/Norton Antivirus Software, Vantage Accounting Software, Progress Database, Sharkware, Symantec SQL, MS-DOS, Windows 3.x/9.x/NT/2000. |
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Maintained, upgraded, and supported existing 10/100Base-T TCP/IP Based Ethernet Network and Dial-Up WAN connections |
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Setup, maintained, upgraded, and supported migration of Dial-Up WAN connections to ISDN and then IDSL. |
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Implemented, maintained, and upgraded corporate printing solutions |
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Created, implemented, and verified all aspects of corporate network backup solution |
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| 1996–1997 |
National TechTeam |
Dallas, Texas |
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Help Desk Support Technician |
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Supported Personal Computers operating DOS 6.22/7.0, Windows 3.1/95 for one of the largest companies in the Home Computer market. |
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Trained on the operation and the troubleshooting procedures for various pieces of software - including, but not limited to - DOS 6.22/7.0, Windows 3.1/95, and Microsoft Works. |
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Trained on troubleshooting and diagnosing component failure on various hardware components in Home Personal Computers. |
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Inside/Pre-Sales Help Desk Support Technician |
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Supported four different Internet Sites containing up-to-date sales information for Distributors, Dealer Authorized Resellers, Value Added Resellers, Internal and External Sales Representatives for one the world's largest manufacturers of UNIX based servers and workstations. |
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First and second level support for Windows 3.x/95/NT based sales configuration software for Distributors, Dealer Authorized Resellers, Value Added Resellers, Internal and External Sales Representatives. |
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Supported the recertification of Distributors, Dealer Authorized Resellers, and Internal Sales Representatives. |
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Trained on setup, components, device conflicts, software licensing, and configuration of UNIX and Windows NT based business servers and internet servers. |
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Trained on setup, components, device conflicts, software licensing, and configuration of UNIX, Windows NT, and X Window based business workstations. |
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Began development of database for tracking calls and issues with the recertification program for Distributors, Dealer Authorized Resellers, and Sales Representative. |
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| 1992–1992 |
Mountain View Community College |
Dallas, Texas |
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Tracked media equipment distribution throughout the college. |
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Delivered various media equipment to respective recipients for use. |
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Organized the media equipment for easier retrieval from various storage facilities placed throughout the college. |
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Delivered, retrieved, and catalogued the master copies of media. |
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Assisted in repair of equipment when possible. |
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Education
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| 2001–1994 |
University of Texas - Arlington |
Arlington, Texas |
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Electrical Engineering - Major |
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Computer Science Engineering - Minor |
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Member of the UT-Arlington Formula Society of Automotive Engineering |
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Member of the Society of Professional Hispanic Engineers (SPHE) |
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Three semesters of intermediate Portuguese |
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Core curriculum of courses |
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| 1994–1992 |
Mountain View Community College |
Dallas, Texas |
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Electrical Engineering - Major |
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Computer Science Engineering - Minor |
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Member of the Mexican - American Student Organization (MASO) |
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One semester of AutoCAD instruction |
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Core curriculum of courses |
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| 1992–1988 |
MacArthur High School |
Irving, Texas |
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Two years of Computer Science courses |
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Two years of Spanish - intermediate |
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One year of Mechanical Drafting and Design with AutoCAD Exposure |
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Four years of marching band and concert band |
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Member of the Chess Club |
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Core curriculum of courses |
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Interests
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Computers, Operating Systems, automobiles, new technologies, science, astronomy, travel, different cultures, cuisines, people, and languages.
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About Myself
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I have taken several tests offered by the UT - Arlington, i.e. Myers-Briggs, Strong Interest, etc., indicating I have a high aptitude for mechanics, computers, and electronics. I was one of approximately fourteen students in my high school's first computer science course offering PASCAL and C. That course led me to study Turbo C/C++, PASCAL, and Standard C extensively. I have a great desire for knowledge. I learn tasks quickly and I am constantly trying to think of new ways to improve myself and become more efficient. I am open to new ideas and welcome them as possibilities for improvement.
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