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1. (page 350) Is vertical structure a correct fit in certain environment?

• True
• False

2. (page 351) is the knowledge tools, techniques, and activities used to transform the organization's inputs into outputs.

3. (page 366) External forces originate in all environmental sectors including:

• customers
• competitors
• technology
• all of the above

4. (page 368) Which is not a type of creative individual.

• open-mindedness
• originality
• apathy
• curiosity

5. (page 373) is the lack of information about future events.

6. (page 383) Which is not a current problem that Organizational Development can help manager address?

• financial trouble
• mergers
• organizational decline
• conflict management

7. (page 407) is the process of determining the skills, abilities, and other attibutes a person needs to perform a particular job.

8. (page 407) The following devices are the most frequently used for assessing applicant qualifications.

• application form
• assessment center
• paper-and-pencil test
• all of the above

9. (page 413) _______________ is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development.

• Evaluation process
• Halo effect
• Homogeneity
• 360 degree feedback

10. (page 450) Is horizontal structure a correct fit in certain environment?

• True
• False

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