An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.
-Stephen R. Covey
Sample Crisis Management email in PDF
FINAL Grades (posted 3/28/07) in PDF
Case Study Questions for Case 21:
1. What does the incident say about the importance of
communication between
organizations and individuals during crisis situations?
2. Could Exxon have handled the situation in a more professional way? If so,
how?
3. Was blaming Captain Hazelwood a good way for Exxon to shift the blame?
Why or why not?
4. Where does the blame and responsibility for the crisis lie? What does
this say for individuals of organizations who mess up?
Case Study Questions for Case 22:
1.) What were mayor Guiliani's critizisms of TWA's response after the crash.
2.) What types of Crisis strategies did TWA use in their responses to
critizisims.
3.) Was TWA's use of the internet effective?
Performance Review Template in MS Word
PLEASE PRINT: Speech 70/Bus 80 Required Document
Speech 70/Business 80 Syllabus
To get Adobe's PDF Reader, click here
