Surpassing customer satisfaction is more than a goal - it's my personal commitment.
Skills & Expertise
- Web development - delivering content with HTML, DHTML, XML, JavaScript, CSS, PHP and Perl
- Composition and enhancement - producing visual content with Illustrator, Photoshop, and Flash
- Creative presentation - conveying clear messages via the Web, e-mail, and printed page
- Effective communication - building relationships with colleagues, clients, and customers
- Technical improvisation - leveraging every creative means to achieve the right results fast
- Installation and configuration of Windows and Office applications
Work Experience
Web Editor, Developer, and Consultant for various organizations and companies (1/2002 - present)
- Web Developer/Editor for ERCOT via Ciber - developed new Web site for ERCOT using Serena Collage for content management and document migration.
- Web Developer for Dell via Spherion - produced banner ads for Web portals, landing pages for demand generation campaigns, and syndicated XML content using HomeSite and MS/VSS.
- Web Consultant for BMC Software via Ciber - evaluated, installed, configured, and extended e-mail subscription services on Dreamweaver sites using PHP to build/update MySQL databases.
- Director & Webmaster - designed and maintained Web site for HDI Austin, a nationally affiliated non-profit professional organization for help desk and customer support professionals.
- Site Designer - designed new Web site for Avian Haven Wild Bird Rehabilitation Center.
- Webmaster - designed Web site for Heart of Texas Whip Dance Club, a non-profit organization.
- Web Editor - contributed to FrontPage/ASP site for GENaustin, a non-profit organization.
- Launched weekly newsletter and Web site for Greater Austin Dancers to enjoy Dancing in Austin.
- Produced awards, plaques, and flyers with Photoshop, Illustrator, and an XML database.
- Installed and maintained secure wireless LAN with Internet and enterprise intranet/extranet access.
- Advised and assisted associates to guard against or recover from system security/integrity threats.
Web Editor / Programmer for IBM Developer Relations, Austin TX / Boca Raton FL (1/1997 - 6/2002)
- Produced over 10,000 frequently asked questions and answers for all IBM server and software technologies, including iSeries, pSeries, zSeries, DB2 and WebSphere.
- Produced all HTML/DHTML pages, forms, and CGI Perl scripts for IBM Hardware Mall, generating dynamic page views based on member demographics and entitlements.
- Consistently achieved top two member resource ratings for FAQ database and Hardware Mall, driving customer satisfaction, partner membership, and market share gains.
- Produced strategic alliance sales information for ISV SolutionLink intranet, driving engagements by worldwide sales and marketing teams to promote ISV participation and gain market share.
- Achieved ten-fold improvement in update response time, vastly increasing resource utilization and client exec effectiveness.
- Analyzed and built executive presentations on Web site traffic, resulting in more effective management of information and personnel.
- Maintained corporate and site style guidelines and standards for formatting, capitalization, spelling, grammar, punctuation, readability, consistency, and presentation effectiveness.
Advisory Planner for IBM Personal Systems Products & Solution Developer Marketing, Boca Raton FL
- Produced four editions of OS/2 for PowerPC Applications Sampler CDs, and managed resulting ISV technology demonstrations in PowerPC Pavilion at CeBIT in Hannover, Germany.
- Advised and assisted senior executives in re-engineering software vendor relations and marketing programs, producing more effective engagement of ISVs in support of IBM technologies.
- Created RS/6000 Web content, driving ISV commitments to this strategic platform.
Advisory Planner for the IBM PC Company, Boca Raton FL
- Managed complex projects integrating IBM research and vendor technologies into advanced product development, demonstrating leadership and yielding time-to-market competitive advantage.
- Produced detailed forecast assumptions and market support plans in support of review boards and executive approvals for product announcements.
Advisory Planner for IBM European Consumer Systems, Böblingen, Germany
- Provided planning and project management for Financial Branch System Services distributed application development system.
- Conducted award-winning education for FBSS throughout the U.S., Europe, the Middle East, and Asia.
Staff Planner for IBM Entry Systems and Communication Products Divisions, Boca Raton FL
- Produced development and market support plans to launch PC Network broadband Ethernet LAN.
- Conducted worldwide product announcements, technical briefings, and business presentations.
- Managed PC Network customer early support programs.
Graduate Research Assistant for Georgia Tech School of Information & Computer Science, Atlanta GA
- Performed research on communications support for fully distributed processing systems.
- Produced staff, status, and technical reports related to Office of Naval Research grant.
Senior Systems Engineer for Four-Phase Southeast Region, Atlanta GA
- Consulted, excited, educated, and supported customers throughout the Southeast.
- Designed, coded, demonstrated, and delivered custom software to close multi-million dollar deals.
- Installed, debugged, and customized complex multi-vendor telecommunications systems.
Computer Operator for Flagship Banks Southeast Data Center, Miami FL
- Managed problem-isolation and recovery operations throughout entire regional ATM network.
- Managed all mainframe operations on weekends and holidays.
Graduate Teaching Assistant for University of Miami, Miami FL
- Taught computer science and fundamentals of data processing in U. Miami School of Business.
Education & Awards
- B.S., Summa Cum Laude, Experimental Psychology, Stetson University, DeLand FL
- M.S., Management Science / Systems Analysis, University of Miami, Miami FL
- President's Fellowship, Georgia Institute of Technology, Atlanta GA
- M.S., Information and Computer Science, Georgia Institute of Technology, Atlanta GA
- U.S. Patent 4,644,470, Non-unique names for broadcast messages.
- IBM Invention Achievement Award, plus numerous informal awards.
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